Shipping, Returns, and Complaints Policy



1. Shipping

1.1. Orders are processed within 3-14 business days from the confirmation of payment.

1.2. Shipping costs depend on the chosen shipping method and the destination country. Detailed information is available on the store's website.

1.3. The store is not responsible for delays in delivery caused by carriers.

2. Returns

2.1. The customer has the right to return the product within 14 days of receiving the order.

2.2. To initiate a return, the customer should contact the store for return instructions.

2.3. The product must be in an undamaged condition and in its original packaging.

2.4. The customer covers the return costs unless the product is defective or not in accordance with the order.

3. Complaints

3.1. In the case of receiving a defective product, the customer should promptly contact the store, describing the issue.

3.2. The store undertakes to handle complaints within 14 days from the date of notification.

3.3. In the case of a valid complaint, the store may offer a product replacement or a refund according to the customer's preference.

4. General Conditions

4.1. The store is not responsible for damages resulting from improper use of the product.

4.2. The customer is required to inspect the package in the presence of the courier and report any damages at the time of delivery.

4.3. The store does not accept returns of used products or items showing signs of use.

4.4. Any inquiries regarding shipping, returns, or complaints can be directed to the email address globaltivbiuro@gmail.com.

5. Policy Changes

5.1. The store reserves the right to change the Shipping, Returns, and Complaints Policy. Customers will be informed of any changes on the store's website.

5.2. The policy is effective from 08.11.2023, and any orders placed before this date are governed by the previous version of the policy.

This shipping and returns policy aims to provide our customers with clear and fair rules regarding orders, deliveries, and returns. We strive to ensure customer satisfaction and deliver high-quality products.